We want you to be 100% satisfied with your purchase. If you are not satisfied, please let us know so that we may issue you a store credit, an exchange, or a full refund. All returns require a return authorization from our customer service team. Please email [email protected] to receive a return authorization. In order to receive a store credit, exchange or full refund, please return the merchandise in unworn condition with all of the tags attached within 14 days of receipt. Example, if you receive an item on the 1st, the latest we can receive it is the 14th. There are NO exceptions to this rule. All returns must be shipped back and CAN NOT be dropped off at our offices. Please ship all of your returns to Adorned ‘N Style Attn: Returns 11040 Bollinger Canyon Road Suite E-883 San Ramon, CA 94582. Please note that the original shipping charges are non refundable and you are responsible for the return shipping charges. Sorry, but earrings, special orders and all sale items are final sale, no exceptions.